Account Information: When you register, we collect information necessary to create and manage your account, including your name, contact details, date of birth, and location.
Health Documents: We collect and process the personal health documents you choose to upload to the Service, along with data derived from those documents for the purpose of delivering our Service to you.
Usage and Technical Information: We automatically collect certain technical information when you use the Service, including device type, operating system, browser type, IP address, and interaction data. This information helps us maintain service quality, security, and performance.
Communications: When you contact us for support or communicate with us through any channel, we retain those communications to resolve your enquiry and improve our service.
Payment Information: Payment transactions are processed securely by authorised third-party payment processors. We do not store full payment card details on our systems.
To Deliver the Service: We use your information to provide, operate, and maintain the features and functionality of the Service, including processing your health documents and delivering results to you.
To Manage Your Account: We use your information to manage your registration, subscriptions, and account preferences.
To Communicate with You: We use your contact information to send you service-related notifications, respond to support requests, and inform you of important updates or policy changes.
To Improve the Service: With your consent, we may use anonymized and de-identified data to improve the accuracy and quality of our service. You may withdraw this consent at any time in your account settings.
To Ensure Security and Compliance: We use your information to detect, investigate, and prevent fraudulent activity, security incidents, and violations of our Terms and Conditions, and to comply with our legal obligations.
With Your Authorization: We share your information with third parties only when you have explicitly authorized us to do so — for example, when you designate family members or healthcare professionals to access your account.
With Service Providers: We work with carefully selected third-party service providers who assist us in operating and delivering the Service, including cloud infrastructure, payment processing, and technology services. All service providers are contractually bound to process your data only on our instructions and to maintain appropriate security standards.
For Legal Compliance: We may disclose your information where required by law, court order, or lawful government request, or where necessary to protect the rights, property, or safety of MegVitra, our users, or the public.
Anonymized and Aggregated Data: We may share data that has been anonymized and aggregated in a manner that does not identify any individual user for research, analytics, and industry reporting purposes.
We implement and maintain industry-standard technical and organizational security measures to protect your data against unauthorized access, disclosure, alteration, or destruction. These measures include:
Your data is stored on secure servers located in India. While we take all reasonable steps to protect your data, no system can guarantee absolute security. You are also responsible for maintaining the security of your account credentials.
We retain your personal data for as long as your account remains active and as necessary to deliver the Service to you. When you close your account, we will delete or anonymize your personal data within 90 days, except where we are legally required to retain certain records for a longer period.
You may request deletion of specific health documents at any time through your account settings.
Under applicable data protection law, including the Digital Personal Data Protection Act, 2023, you have the right to:
To exercise any of these rights, please contact our Data Protection Officer using the details below. We will respond to all verified requests within 30 days as required by applicable law.
We may send you service notifications and updates through various communication channels, including but not limited to email, in-app notifications, and supported messaging platforms, where you have provided consent to receive such communications.
All outbound communications through third-party messaging platforms are conducted in compliance with the applicable terms and policies of those platforms and with your prior explicit consent.
You may manage your communication preferences or withdraw consent at any time through your account settings or by contacting us directly.
We use cookies and similar tracking technologies to remember your preferences, maintain your session, and understand how users interact with the Service. You can manage or disable cookies through your browser settings; however, doing so may affect the availability or functionality of certain features.
The Service is not directed at children under the age of 18 without parental or guardian consent. Where a minor is added to an account by a primary account holder, the primary account holder is responsible for obtaining all necessary consents and for supervising the minor's use of the Service.
MegVitra is operated from India. If you access the Service from outside India, please be aware that your information may be transferred to, stored, and processed in India. By using the Service, you consent to this transfer and processing in accordance with this Privacy Policy.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by updating the Effective Date at the top of this page and, where appropriate, by sending you a direct notification. Your continued use of the Service following notification of changes constitutes your acceptance of the updated Policy.
This Privacy Policy is designed to comply with:
For any questions, concerns, or requests relating to your privacy or this Policy, please contact our Data Protection Officer:
Email: privacy@megvitra.com
Support: support@megvitra.com
Website: www.megvitra.com
We are committed to responding to all privacy-related enquiries within 30 days as required under the Digital Personal Data Protection Act, 2023.